The Most Common Questions
Allergies
If you have a food-related allergy that could harm your health,
please contact the restaurant before making the order. You can
find the restaurant’s contact information from the restaurant’s
info page.This way you can be sure that the restaurant knows about
your allergy and can prepare the food according to your needs. You
will also be notified if the restaurant isn’t able to prepare the
dish and inform you of other options better suited to your dietary
restrictions. Purple is a platform that lists the descriptions of
the dishes with information provided by the restaurants. The
restaurants themselves are the best resources for answering
questions about the exact ingredients used in their food and how
they prepare their dishes.We are always here to help you to get in
touch with the restaurant. You can contact us through the in-app
chat.
Delivery takes too long?
Common reasons for delayed deliveries are rush in the restaurant
or rush with Purple delivery. We automatically adjust our time
estimates based on actual times.
Some items in my order are missing or wrong!
Contact our support and we'll fix this. Sometimes restaurants or
couriers make mistakes. We do whatever we can to fix every human
error.
Payments
The app didn't take my credits into account?
The iOS app has a blue confirmation screen which repeats the basic
order facts, such as the total sum. We always use your credits if
the order can use them. Some credits are valid for delivery orders
only.
My order was rejected but you're still keeping my money?
We have made a "credit charge" from your account which does not
mean that the money is gone – it unfortunately means that until
your bank releases the charge, you're not able to use it. The
duration of the charge depends on your bank, Purple tells them to
release it immediately.
Did you charge something from my card when I added it?
It's a 1,00 € credit charge we use to determine whether your card
works or not. It's released immediately, which means you do not
lose any money with this operation.
Delivery & Takeaway
The courier is going in the wrong place!
What you see on the map is the actual location of the Purple
courier. Some Purple deliveries are bundled, which means that your
address might not be the first destination for the courier. We
bundle deliveries only when it makes sense, and it is rare that
you would have to wait extra time because of it.
Where is the driver? App says "soon" or "delivered" but it isn't
here.
Estimates are predictions, not exact times. However, you can
always follow the courier's progress on the map on top of the
progress time.
iOS & Android Apps
Are the apps exactly the same? My friend's app is a little bit
different.
The iOS and Android apps are both hand-crafted with care and
sometimes features become available first on one platform, and
later on the other. The main functionality is almost the same.
Contact Support
If you didn’t find a suitable answer in our FAQ above, please feel free to contact us directly right away:
- Drop us a line at support@purpleapp.net
- Use the live chat inside the Purple app on your phone
- 😊💖🎉
What is Purple?
Purple – the mobile interface for getting great food
- All of us eat – two to five times a day.
- Purple is the world’s most advanced mobile interface for getting great food with the push of a button.
- Purple combines a clean, smooth app with a world-class food delivery service and it lets its users order their meal to be delivered, have it as takeaway, or to be eaten at the restaurant.
- Food is an experience. Purple guarantees it's an excellent one – starting from the moment the user picks a restaurant and builds their order to getting it delivered to their location. As reliably and fast as possible.
-
In 1–2 years, the home screens of our smart devices have one
icon for getting food.
Purple is going to be that icon. - As Purple is the world’s most advanced mobile interface for getting great food, couriers working with us need to be the best as well. That’s why we want you to join us.